Support
Need a hand with Freya?
Freya is built and supported by one person — no ticket queue, no bot. Email me directly and you'll hear back from a human, usually within a couple of business days.
Email [email protected]Common questions
Faster than waiting on an email, if one of these covers it.
Didn't get your license key?
Check spam and Promotions first, then look up your purchase at paddle.net using the email you checked out with. See the full activation steps or email us with your order ID if it's been more than 30 minutes.
Activation limit reached, or need to move a license?
Each license activates on up to 3 machines. If you've retired an old device or need a machine freed up, email us with your order ID and the device you want deactivated and we'll sort it out.
Want a refund?
Freya Pro has a 14-day, no-questions-asked money-back guarantee. See the Refund Policy for how to request one — directly through Paddle, or by emailing us.
Question about your data or privacy?
Freya runs locally and doesn't phone home. Read the Privacy Policy for the full breakdown of what's stored where, including the optional Cloud Sync feature.
Found a bug, or have a feature request?
Email us a description of what happened, your OS, and your Freya version (Settings → About). Screenshots or logs help a lot.
More answers in the FAQ.
Still stuck?
Email [email protected]. If it's license or billing related, include your Paddle order ID — it speeds things up considerably.